# Managing Headers

Instant Messages (IM) can be captured by a range of third party products, and converted into an email format that **Cryoserver** can then archive.

**Cryoserver** supports:

{% hint style="info" %}

* **DataParser** border-patrol service, which is able to trap most IM services (e.g. Slack, Webex, Zoom, MSN / Yahoo / Sametime / Bloomberg). (<https://www.17a-4.com/>).
* **MS Teams, Skype for Business / LYNC Capture** – a service developed by **Cryoserver** to obtain, reformat and deliver IM messages extracted from M365 or by Powershell commands.
* **Epillio Sametime** plug-in– a service created by Epilio (<http://www.epilio.com/>) that captures and re-formats current Sametime conversations for delivery to **Cryoserver**. It uses the same Email Format as the LYNC Capture service.
  {% endhint %}

**Note**: Your **Cryoserver** system will need a license setting to allow IM formatted messages to be recorded. Contact **Cryoserver** Support in order to apply the required License.

The **IM Configuration** section allows Administrators to create and manage headers to identify IM transcripts and their type.

### Adding Headers

1. Navigate to **Adv Configuration** > **IM Configuration**.
2. Click the **Create New Header** button.
3. Enter / Select the required values in the fields.&#x20;
4. Click the **Save Header Details** button.

### Editing Headers

1. To edit a header, click the required header in the **Existing Headers** section and then click the **Edit Header** button.
2. The fields of the **Header Details** section will be rendered editable.
3. Edit the values of the required fields and click the **Save Header Details** button.
4. To delete a header, click the **Delete Header** button.

<br>