Checking Live Mail Receipts
Checking email's are being sent and securely stored in the archive.
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Checking email's are being sent and securely stored in the archive.
Last updated
Was this helpful?
After you have configured the email collector, you will be able to view the incoming mails on the Monitor page, in Cryoserver. To view the incoming mails:
Log into Cryoserver as an Administrator and navigate to Monitor & Reports > System Monitor.
The System Monitor page will be displayed. The numbers in the below screenshot correspond to the list number below:
New mail items waiting to be processed appear in the Spool Queue.
A spool agent starts to process these items.
The numbers in the above screenshot correspond to the list number below:
Every time you refresh this page you will notice that the Processed count will increase.
Some agents, among 0 to 5, will show a small-time indication that there have been new incoming emails or there are new emails still coming into the mailbox.
Once you confirm that mail is being processed, then click the Let Recent Mail Become Searchable button.
The search cache will be refreshed to enable users to search emails that were processed within the last 30 minutes. Unless you use this action recent emails will not be found immediately when searching.
By default, indexes will be refreshed approximately every 30 minutes, or as defined in the admin area. To optimise the system, the user is expected not to immediately search for an email they have just sent/received, and hence the refresh functionality is provided as an override.
To view the search results, log out of the Admin area and log in as a local user (one that you added earlier in the Cryoserver admin area, or if LDAP is configured, use the LDAP credentials.)
Click the Search button.
The search results including the recent emails will be displayed.
