1️⃣Setting up Live Email Feed

Your Archive is compatible with all versions of Exchange, Exchange Online and M365 plans as they all support Journaling. Lotus Notes, GroupWise and other mail systems are also supported.

What is Journaling?

Journaling is the term used to describe the process in Exchange that makes a copy of each email currently flowing through the “Transport Stack”. The Journal Copy of mail will include an “Envelope Wrapper”.

Direct Journal to your on-premises or CryoCloud over SMTP delivery is desired. To do this please do the following.

Create a Journal Rule in your Exchange environment or M365 to the your Archive email address given to you when you subscribe to the your Archive Cloud environments or your on-premises Cryoserver.

1. Prerequisite to Enable Journaling

Before you enable journaling, you must select a mailbox to receive non-delivery reports.

Note: The mailbox cannot be a M365 account and it is recommended that you use a separate email account for this. If you are on-premises Exchange you can select a mailbox. However, emails to and from this email address will not be journaled and hence it is recommended that not to use a user’s email address but create a new mailbox for NDRs.

Creating Journal Rule

A Journal Rule is basically a way of telling Exchange/M365 to make a copy of all the emails that are currently flowing through. This section explains the procedure to create a new journal rule that will journal all emails for all users to the Cryoserver default email address.

1. Log in to the Exchange / Microsoft 365 domain Admin center.

2. Navigate to Admin Center > Exchange Admin Center > Compliance Management > Journal Rules

3. Navigate to the new journal rule dialog.

4. Enter [e-mail] in the Send journal reports to field.

5. Enter a name for the journal rule in the Name field.

6. Select Apply to All messages from the If the message is sent to or received from.. dropdown list.

7. Select All messages from the Journal the following messages dropdown list.

8. Click Save. The journal rule will be created.

Note: It can take up to 4 hours for the rule to become active with M365.

Configuring Email Collector

The Mail Collectors or Collectors are used to pull the journal email from a journal mailbox on an email server, and then Your Archive will collect the emails using IMAP/EWS connection. Journal Mail is a copy of an email as it is being transported over SMTP and it includes additional delivery information as compared to the original email.

The Mail Collector follows a read-and-delete routine wherein emails will be deleted after it is read, from the selected user account. The Collector reads only the inbox of an account and not the sub-folders. Please do not use mail collector on a user mailbox as it will read and delete the emails from the user mailbox!

Your Archive provides a simple Administration tool to create one or more IMAP/EWS collectors. EWS is the default and preferred protocol.

1. Navigate to Basic Configuration > Mail Collector (IMAP/POP3).

2. Click the Create Connection button.

3. Enter / Select the required values in the fields.

4. Click the Save Connection button.

2. Office 365 Journaling Setup

This section explains in detail the steps to configure Email Journaling in M365.

Creating a Connector

Your Archive Cloud has an ‘MX’ record which means that you do not need to use this connector to link the Journal Recipient Email Address. When you subscribe to the Archive Cloud service, a unique Company Tag will be issued. For example, if the company tag is ABCInc, then the SMTP journal address will be [e-mail]

Note: For the purpose of this document we will use [e-mail].

Use the Exchange ECP to create a “Send Connector”. This tells the Exchange where to deliver the Journal mail.

1. To create a connector, click the Connectors tab in Exchange admin centre and click +.

2. Select Office 365 and Partner Organization from the From and To dropdown lists respectively.

3. Enter a name for the Connector in the Name field. It is suggested that you use the name of your archive.

4. Click Next.

5. Select the option Only when email messages are sent to these domains and click +.

6. Enter yourarchive.cloud and click OK.The next step is to ass the FQDN address of the Cryoserver Archive. This is known as a Smart Host, a host that knows what to do with mail sent to it. For example, yourarchive.cloud.

7. Select the option Route email through these smart hosts and click +.

8. Enter yourarchive.cloud and click Save.

9. Click Next.

Note: You can enable TLS on the Archive if you wish to.

To validate the SMTP journal address - [e-mail]

1. In the New Connector dialog, click +.

2. The Add Email dialog will be displayed.Enter the email address, which is [e-mail] and click OK.

3. To start the validating process, click Validate.

The email address will be validated and the connector will be added.

Note: you can skip this process by using our automated onboarding for customers.