# Contacting Support Getting help or support from our friendly support team here at Cryoserver is easy. You can request support from the team's various support channels. We do ask that you attach as much information as you can to any query, this will aid us in directing your query to the right team and/or person. Please use the following communication channels to get in touch with us: ### [🎫 ](https://emojipedia.org/ticket/)Support Ticket (Preferred) To create a support ticket please click the following link: [Create a Support Ticket](https://solar-archive.atlassian.net/servicedesk/customer/portal/3) Please make sure you have added as much detail as possible to your query before submitting. The more information we have, the quicker we can assist you with your support query (screen shots are often really helpful!). ### [✉️ ](https://emojipedia.org/envelope/)Email If you cannot create a ticket or there's more detail needed, you can email the support team directly at the following email address. Please remember, the more information the better. ### [📱 ](https://emojipedia.org/mobile-phone/)Phone If your support query is urgent, please call us on the following number: [🇬🇧 ](https://emojipedia.org/flag-united-kingdom/)(+44) 800 280 0525 0r [+1-866-894-9752 ](tel:+18668949752) Our phone lines are managed during UK & US business hours. If you cannot get through to a representative, please leave a message. The message created will be converted into a support ticket. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.cryoserver.com/welcome/contacting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.