# Cryoserver Knowledge Base ## Cryoserver Knowledge Base - [Welcome](https://help.cryoserver.com/welcome.md): Welcome to Cryoserver's Knowledge Base. - [Contacting Support](https://help.cryoserver.com/welcome/contacting-support.md): How to get Support for your archive from our friendly support team. - [Powered by Solar Archive](https://help.cryoserver.com/powered-by-solar-archive.md) - [Using the Archive](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive.md): Maximize your productivity with a well-organized email archive. - [Search](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search.md): Using the powerful search engine on your Archive. - [Searching your Archive](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/searching-your-archive.md): How to search across your archive using Cryoserver.online environment. - [Saving your Search](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/saving-your-search.md): How to save a search to your archive. - [Sharing your Search](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/sharing-your-search.md): How to share an archive search across your organisation. - [Filtering Search Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/filtering-search-results.md): How to filter search results in your Archive - [Video of Cryoserver.online](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/video-of-cryoserver.online.md): How to use the Cryoserver.online Application - [Search (Classic Interface)](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/search/search-classic-interface.md): How to Search on the Classic Interface of Cryoserver - [Spaces](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/spaces.md): Store and Secure entries into your archive's spaces. - [Creating a Space](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/spaces/creating-a-space.md): How to create a Space in Cryoserver - [Adding to a Space](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/spaces/adding-to-a-space.md): Adding Entries to a Space - [Sharing a Space](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/spaces/sharing-a-space.md): Share a space across your organisation. - [Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results.md): Browsing your Results in Cryoserver - [Downloading a Single Result](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/downloading-a-single-result.md): How to download a single result from your archive - [Downloading Multiple Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/downloading-multiple-results.md) - [Printing Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/printing-results.md): How to print results from your archive - [Result Headers](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/result-headers.md): Finding Result Headers in your Archive - [Forward Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/forward-results.md): How to forward results from your archive. - [Restore Results](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/restore-results.md): Restore results back into your email inbox - [Saving to Space](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/saving-to-space.md): How to save a result into a space - [My Archive](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/results/my-archive.md): Accessing your Archive via My Archive - [History](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/history.md): Browsing your Search History & Saved Searches in Cryoserver - [Saved Searches](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/history/saved-searches.md): How to access your Saved Searches via the Saved Searches Tab - [Recent Search History](https://help.cryoserver.com/powered-by-solar-archive/using-the-archive/history/recent-search-history.md): Accessing your search history via the Recent Search History tab - [Legal Hold](https://help.cryoserver.com/powered-by-solar-archive/legal-hold.md): Applying, Requesting and Removing Legal Hold - [Creating a Legal Hold Request](https://help.cryoserver.com/powered-by-solar-archive/legal-hold/creating-a-legal-hold-request.md): How to create a legal hold request on a set of entries in the archive. - [Managing Legal Hold Requests](https://help.cryoserver.com/powered-by-solar-archive/legal-hold/managing-legal-hold-requests.md): How to Approve/Part-Approve and Decline Legal Hold Requests - [Outlook Add-in](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in.md): Installing & Using our Outlook Add-in - [Local Add-in Install](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/local-add-in-install.md): Installing the Add-in Locally - [Centralised Add-in Install](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/centralised-add-in-install.md): Install the Add-in across the organisation. - [Introduction to the Outlook Add-in](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/introduction-to-the-outlook-add-in.md): Introduction to the Outlook Add-in with the React UI - [Searching via the Outlook Add-in](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/searching-via-the-outlook-add-in.md): How to start searching via the Outlook Add-in with the React UI - [Pinning the Outlook Add-in](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/pinning-the-outlook-add-in.md): Pin the Outlook Add-in to keep it open while browsing with the React UI. - [Continuing your Add-in Search on the Archive Interface](https://help.cryoserver.com/powered-by-solar-archive/outlook-add-in/continuing-your-add-in-search-on-the-archive-interface.md): How to continue your Outlook Add-in search on the full archive interface. - [Authorised Delete](https://help.cryoserver.com/powered-by-solar-archive/authorised-delete.md): How to delete entries from your archive using Authorised Delete - [Requesting a Deletion](https://help.cryoserver.com/powered-by-solar-archive/authorised-delete/requesting-a-deletion.md): These are the steps on how to request a deletion from the archive.cryoserver.online and eu.cryoserver.online archives. Login as a Privileged & Delete User role. - [Managing Deletion Requests](https://help.cryoserver.com/powered-by-solar-archive/authorised-delete/managing-deletion-requests.md): How to manage deletion requests in your archive with archive.cryoserver.online and eu.cryoserver.online environments. - [Quick Start](https://help.cryoserver.com/quick-start.md): Get going with Cryoserver quickly using our quick start guides. - [Setting up Live Email Feed](https://help.cryoserver.com/quick-start/setting-up-live-email-feed.md): Your Archive is compatible with all versions of Exchange, Exchange Online and M365 plans as they all support Journaling. Lotus Notes, GroupWise and other mail systems are also supported. - [Importing Old Email](https://help.cryoserver.com/quick-start/importing-old-email.md): Importing the old mail into the archive via the Mailbox Reader service. - [Creating User Accounts](https://help.cryoserver.com/quick-start/creating-user-accounts.md): Creating our user accounts to access the archive. - [Checking Live Mail Receipts](https://help.cryoserver.com/quick-start/checking-live-mail-receipts.md): Checking email's are being sent and securely stored in the archive. - [Managing Users](https://help.cryoserver.com/managing-users.md): Everything you need to know about users in Cryoserver. - [User Types](https://help.cryoserver.com/managing-users/user-types.md): User Types within Cryoserver - [Creating Local User Accounts](https://help.cryoserver.com/managing-users/creating-local-user-accounts.md): How to create local user accounts on Cryoserver - [Creating Basic User Accounts](https://help.cryoserver.com/managing-users/creating-basic-user-accounts.md): How to create basic user accounts. - [Creating Data Guardian User Accounts](https://help.cryoserver.com/managing-users/creating-data-guardian-user-accounts.md): How to create a Data Guardian User Account - [Creating Privileged User Accounts](https://help.cryoserver.com/managing-users/creating-privileged-user-accounts.md): How to create privileged user accounts in Cryoserver - [Searching the User Directory](https://help.cryoserver.com/managing-users/searching-the-user-directory.md): How to search the user directory of Cryoserver - [Adding a Delegation Link](https://help.cryoserver.com/managing-users/adding-a-delegation-link.md): How to add a delegation link as an Admin of Cryoserver - [Adding as Delegate](https://help.cryoserver.com/managing-users/adding-as-delegate.md): Adding as a delegate on Cryoserver - [Basic Configuration](https://help.cryoserver.com/basic-configuration.md): Everything you need to know about the basic configuration of a Cryoserver system. - [Accessing Admin Options](https://help.cryoserver.com/basic-configuration/accessing-admin-options.md): How to gain access to your various Admin options. - [Updating Company Information](https://help.cryoserver.com/basic-configuration/updating-company-information.md): How to update company information within the archive. - [Configuring Outbound Email Settings and Email Alerts](https://help.cryoserver.com/basic-configuration/configuring-outbound-email-settings-and-email-alerts.md): How to configure your archive's outbound email settings and alerts. - [Configuring Global Account Settings](https://help.cryoserver.com/basic-configuration/configuring-global-account-settings.md): How to configure your Global Account Settings in Cryoserver - [Managing Mail Server Connections](https://help.cryoserver.com/basic-configuration/managing-mail-server-connections.md): How to manage your mail server connections in Cryoserver. - [Configuring LDAP Settings](https://help.cryoserver.com/basic-configuration/configuring-ldap-settings.md): How to configure your archive's LDAP settings. - [Managing Email Domains](https://help.cryoserver.com/basic-configuration/managing-email-domains.md): How to manage your archive's email domains. - [Managing Email Addresses](https://help.cryoserver.com/basic-configuration/managing-email-addresses.md): How to manage your archive's email addresses - [Configuring Email Collector](https://help.cryoserver.com/basic-configuration/configuring-email-collector.md): How to configure your archive's email collector. - [Configuring SMTP Service Settings](https://help.cryoserver.com/basic-configuration/configuring-smtp-service-settings.md): Configuring your SMTP Service Settings for your Archive - [Downloading / Emailing System Logs](https://help.cryoserver.com/basic-configuration/downloading-emailing-system-logs.md): How to download system logs from your Archive - [Managing Exclusion Rules](https://help.cryoserver.com/basic-configuration/managing-exclusion-rules.md): Managing your archive's exclusion rules - [Advanced Configuration](https://help.cryoserver.com/advanced-configuration.md): Fine-tune your Archive with Advanced Configuration settings. - [Enabling Premium SSO](https://help.cryoserver.com/advanced-configuration/enabling-premium-sso.md): Single Sign On is a technique in which your current Windows domain login to access Cryoserver, bypassing the login page. - [Configuring OAuth Connection Settings](https://help.cryoserver.com/advanced-configuration/configuring-oauth-connection-settings.md): Open Authorization (OAuth) is a token-based technique of authentication and authorization used to provide Single Sign On (SSO). - [Configuring Advance Company Settings](https://help.cryoserver.com/advanced-configuration/configuring-advance-company-settings.md): Configure your archive's advanced company settings. - [Setting Retention Period](https://help.cryoserver.com/advanced-configuration/setting-retention-period.md): How to set your archive's email retention period. - [Setting Search Date Limit](https://help.cryoserver.com/advanced-configuration/setting-search-date-limit.md): Setting your archive's search date limit. - [Setting Report Consolidation Period](https://help.cryoserver.com/advanced-configuration/setting-report-consolidation-period.md): Setting your archive's report consolidation period. - [Setting Case Folder Configuration Limits](https://help.cryoserver.com/advanced-configuration/setting-case-folder-configuration-limits.md): How to set your archive's Case Folder limits - [Configuring Global Settings](https://help.cryoserver.com/advanced-configuration/configuring-global-settings.md): Configuring your archive's global settings - [Configuring SMTP Settings](https://help.cryoserver.com/advanced-configuration/configuring-smtp-settings.md): Configuring your Archive's SMTP Settings - [Configuring Web Security Settings](https://help.cryoserver.com/advanced-configuration/configuring-web-security-settings.md): Configuring your archive's web security settings - [Configuring System Alert Settings](https://help.cryoserver.com/advanced-configuration/configuring-system-alert-settings.md): Configuring your archive's system alert settings. - [Managing LDAP Search Filters](https://help.cryoserver.com/advanced-configuration/managing-ldap-search-filters.md): Manage your archive's LDAP Search Filters - [Viewing Company Summary](https://help.cryoserver.com/advanced-configuration/viewing-company-summary.md): How to view your company summary on your archive. - [Managing Date Formats](https://help.cryoserver.com/advanced-configuration/managing-date-formats.md): How to manage date formats for your archive. - [Managing Headers](https://help.cryoserver.com/advanced-configuration/managing-headers.md): How to manage your headers on the archive. - [Configuring Error Email Respool Settings](https://help.cryoserver.com/advanced-configuration/configuring-error-email-respool-settings.md): How to configure your archive's error email respool settings - [Configuring De-Duplicated Email Respool Settings](https://help.cryoserver.com/advanced-configuration/configuring-de-duplicated-email-respool-settings.md): How to configure your archive's De-Duplicated Email Settings. - [Configuring Excluded Email Respool Settings](https://help.cryoserver.com/advanced-configuration/configuring-excluded-email-respool-settings.md): Configuring your archive's excluded email respool settings. - [Configuring Windows File Share Settings](https://help.cryoserver.com/advanced-configuration/configuring-windows-file-share-settings.md): Configure your Windows File Share Settings. - [Setting up Stubbing](https://help.cryoserver.com/advanced-configuration/setting-up-stubbing.md): How to setup stubbing within your Cryoserver system. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://help.cryoserver.com/welcome.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.